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Monday, February 27 • 12:25pm - 12:45pm
Virtual: Session IV A: In-conversation Discussion: Winning on CX with a Whole New World of Technology

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Evolving technology landscape is reshaping the industries, ushering them into a new era of customer experience. Learn how convergence of technologies is creating a new world for customers, keeping human centricity at its core.
Moderators
avatar for Peter Bendor-Samuel

Peter Bendor-Samuel

Founder and CEO, Everest Group
Peter Bendor-Samuel founded Everest Group in 1991 with the vision to assist the then nascent outsourcing and global services industry to evolve more powerful and effective mechanisms to create and capture value. Over the past 25-plus years, he has led Everest Group to be on the frontier... Read More →

Speakers
avatar for Nikki Neuburger

Nikki Neuburger

Chief Brand Officer, lululemon
Nikki Neuburger is the Chief Brand Officer at lululemon athletica inc., an athletic apparel company. Ms. Neuburger joined lululemon in 2020 to drive the company’s global brand and storytelling initiatives and lead its marketing, creative, communications, sustainability and social... Read More →

Monday February 27, 2023 12:25pm - 12:45pm IST
Virtual
  Virtual, In-conversation Discussion